It didn’t take Vince Tyra long. The University of Louisville Athletic Director must have felt his ears burning after Saturday night’s football game with Eastern Kentucky University. The Cards won 30-3 but there was much negativity surrounding the events at the stadium.
The concession lines were long. Entering the stadium was a problem for some. The same old-internet service was non-existent.
Tyra must have taken a peek at social media because it was on fire with negative comments through Sunday night. Tyra around 6 p.m. drafted a letter, sending it via email and social media posts apologizing for the poor services:
“I want to apologize for the profoundly unacceptable issues we experienced last night at Cardinal Stadium, in particular, excessive concessions wait times and ticket scanning.”
“Simply put, last night did not meet your standard of expectation, and certainly did not meet ours
“We share your frustration and are working with immediacy to address lines these issues within our department and with our operational partners, Centerplate and CSC. We are actively working through operational solutions today regarding everything from technical device failure to labor voids.”
“You will hear from me again within the next 48 hours to communicate those outcomes those and changes to ensure a much-improved, aligned and positive in-venue fan experience for this Friday’s game.
“Thank you for your candor, your passion and continued support of Louisville football. I’ll be back in touch soon.”
Time will tell if things get fixed. I certainly hope they will because I’d much rather cover a game with the stands full than one that has spotty attendance. I’ve covered Cardinal Athletics long enough to know that an electric atmosphere trumps silence and apathy any day.